Return, Refund & Cancellation Policy

At Package Addicts, the mystery is part of the experience. Because our products contain randomized merchandise sourced from unclaimed packages, undeliverable packages, retailer returns, overstock, cancelled orders, liquidation inventory, and other sources, ALL SALES ARE FINAL.

All Sales Are Final

We do not accept returns, exchanges, or refunds on mystery boxes or individual items received inside a mystery box.

By completing your purchase, you acknowledge and agree that the contents of your box are unknown at the time of purchase and that item condition, type, brand, size, color, usefulness, and value may vary.

Disliking, not needing, or being unable to use an item received is not grounds for a refund, replacement, return, or exchange.

Item Condition

Mystery merchandise is sold as-is.

While many items may be new, unused, or in excellent condition, our inventory may also contain customer returns, previously opened merchandise, items with damaged or missing packaging, incomplete products, cosmetic imperfections, missing pieces, or items that are damaged or nonfunctional.

Refunds, credits, or replacements will not be issued based on the condition or functionality of individual mystery items.

This unpredictability is an inherent part of purchasing mystery merchandise from Package Addicts.

No Cancellations

Once an order has been placed, it cannot be cancelled or modified.

Please carefully review your order, shipping information, box selection, and quantity before completing checkout.

Agreement at Purchase

By purchasing from Package Addicts, you confirm that you have read, understood, and accepted this Return, Refund & Cancellation Policy, including the final-sale and as-is nature of our mystery merchandise.