Shipping Policies

Shipping Policy

We know you're ready for your next fix. 📦 Please review our shipping information before placing your order so you know exactly what to expect while your mystery makes its way to you.

Processing Time

All Package Addicts orders are processed within 3–5 business days after your order is placed.

Business days do not include weekends or holidays.

Processing time is the time we need to curate, pack, and prepare your mystery box for shipment. Processing time does not include carrier transit time.

During holidays, promotions, new releases, or periods of unusually high order volume, processing times may occasionally be longer.

Shipping & Delivery

Shipping rates and available shipping methods will be displayed at checkout.

Once your order has been transferred to the shipping carrier, delivery times may vary depending on your location, selected shipping service, weather, holidays, carrier volume, and other circumstances outside of our control.

Any delivery date provided by a shipping carrier is an estimate and is not guaranteed by Package Addicts.

Tracking Your Addiction 👀

Once your order has been prepared for shipment, you will receive tracking information using the email address or contact information provided with your order.

Please allow time for the carrier to scan your package and update tracking information after your shipping label has been created.

A tracking number showing that a label has been created does not necessarily mean the carrier has received or scanned the package yet.

Please Double-Check Your Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please check your:

Name
Street address
Apartment or unit number
City
State
ZIP code

before completing checkout.

Because orders cannot be cancelled, please contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed once an order has been submitted or entered the fulfillment process.

Package Addicts is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

Returned-to-Sender Packages

If an order is returned to Package Addicts because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or another customer-related delivery issue, the customer may be responsible for the cost of shipping the package again.

Original shipping charges are non-refundable.

Carrier Delays

Once your package is in the possession of the shipping carrier, Package Addicts does not control the carrier's delivery schedule.

Delays caused by weather, transportation disruptions, holidays, carrier volume, service interruptions, or other carrier-related circumstances are outside of our control.

We'll always provide the tracking information available to us, but we cannot guarantee a specific delivery date.

Lost Packages

If your tracking information stops updating or you believe your shipment has been lost in transit, please contact the shipping carrier first for additional information.

You may also contact Package Addicts with your order number and tracking information, and we'll review the shipment information available to us and assist where reasonably possible.

Packages Marked "Delivered"

If tracking shows your order as Delivered but you cannot locate it, please:

Check around your delivery location, including porches, side doors, mailrooms, parcel lockers, and other secure areas.
Check with household members or neighbors who may have accepted the package.
Allow a short period of time in case the carrier marked the package delivered before completing delivery.
Contact the shipping carrier directly for additional delivery information.

Package Addicts is not responsible for packages that are lost, misplaced, or stolen after confirmed delivery to the address provided with the order, except where otherwise required by applicable law.

Packages Damaged During Shipping

If your outer Package Addicts shipping box arrives with significant visible damage that appears to have occurred during transit, please take clear photographs of:

The unopened shipping box
The shipping label
All visible external damage
The contents after opening, if necessary

Then contact us with your order number and photos so we can review what happened.

Please remember that our mystery-box inventory may include returned, unclaimed, overstock, opened, incomplete, cosmetically damaged, or nonfunctional merchandise.

Damage or imperfections to an individual mystery item do not necessarily indicate shipping damage and remain subject to our Return, Refund & Cancellation Policy.