FAQs

Frequently Asked Questions

📦 What is a Package Addicts Mystery Box?

It's exactly what it sounds like—a box full of packages you don't get to peek inside first. 👀

Our mystery boxes are created from a rotating inventory that may include unclaimed and undeliverable packages, retailer returns, overstock merchandise, shelf pulls and other unexpected finds.

Every box is different, and that's the fun of it!

📦 What are the different box options?

Choose your level of addiction:

Just a Taste (Small Box) — 7–10 items
For those who swear they're "just trying it."

Officially Hooked (Medium Box) — 10–15 items
You came back for more. We knew you would.

Beyond Recovery (Large Box)— 25+ items
At this point, we've all accepted what's happening. 😂

👀 Can I choose what's inside my box?

Nope—that would ruin the mystery!

Boxes are packed based on our available inventory, and specific products, brands, categories, colors, sizes, or values cannot be requested or guaranteed unless a product listing specifically states otherwise. Remember, most of these packages are already wrapped and sealed, our team doesn't always know what the items are.

The surprise is part of the experience.

📬 Where do the items come from?

Our rotating inventory may come from a variety of sources and can include:

Unclaimed or undeliverable packages
Retailer and customer returns
Overstock and excess inventory
Cancelled-order merchandise
Other liquidation or recovered merchandise

Because our inventory is constantly changing, no two hauls are guaranteed to be alike.

🎁 Are the packages actually individually wrapped?

Whenever possible, yes!

We love the experience of opening package after package, so we try to preserve original packaging whenever we can.

Some merchandise reaches us without any packaging, or with packaging that has been damaged. Those items may receive a Re-Wrap Rescue, meaning our team carefully rewraps the item to protect it while keeping the surprise intact.

🩹 What is a Re-Wrap Rescue?

Sometimes a package has been through some things. 😂

If an item's original packaging is missing, opened, torn, badly damaged, or otherwise unsuitable for shipping, we may rewrap it.

The packaging changed. The mystery didn't.

✨ Are all items brand new?

Not necessarily.

Our inventory may include new, unused, opened, returned, overstock, unclaimed, or previously handled merchandise.

While many items may arrive in new or like-new condition, some products may show signs of handling or use, have damaged packaging, be incomplete, have cosmetic imperfections, contain missing pieces, or be nonfunctional.

We do our best to remove clearly damaged items, but some may slip by us.

Purchasing a mystery box means accepting the unpredictable nature of this type of inventory.

💰 Is a certain retail value guaranteed?

Unless a specific product listing states that a minimum value is guaranteed, no specific retail value is promised or guaranteed.

Mystery boxes are sold based on the number of items included and the mystery box experience and not the combined original retail price of the contents.

🔁 Can there be duplicate items?

Yes.

As some items may already be wrapped, we don't know what's inside the packages, but we do try to create variety within each box based on the inventory available, but duplicates are possible and cannot be guaranteed against.

🎀 Can I give a mystery box as a gift?

Absolutely! Just make sure your recipient can handle not knowing what's inside. 😉

🚚 How long does shipping take?

Processing and shipping times are listed in our Shipping Policy. You'll receive tracking information once your order has been prepared for shipment. However, we endeavor to pack and ship within 3-5 days of ordering.

Please remember that processing time and carrier transit time are separate.

What if my shipping box arrives damaged?

If the outer shipping box is significantly damaged during transit, please photograph the box before opening it, along with the shipping label and visible damage, and contact us as soon as possible.

Remember: damage or imperfections to the mystery merchandise itself may be part of the nature of the inventory and are different from damage caused to your shipment while in transit.

🔄 Can I return my mystery box because I don't like what I received?

Because the entire experience is based on receiving unknown merchandise, personal preference isn't considered a defect.

Please review our Return & Refund Policy before purchasing for complete information about returns, refunds, cancellations, damaged shipments, and other order issues.